1. Introduction

Welcome to Arento. These Terms & Conditions govern the rental of furniture, appliances and other home essentials through Arento. By placing a rental order or using our services, you agree to comply with these terms and conditions.

2. Rental Orders and Payments

All rental payments must be made on or before the 1st of every month.

Customers are responsible for ensuring that rental payments are made on time. Payment reminders will not be provided through calls or messages.

If rental payments remain unpaid for two months or more, additional late fees may apply.

After completing a payment, customers must send a screenshot of the payment confirmation through WhatsApp. This is mandatory as per Arento’s rental policy.

3. Advance Payment and Security Deposit

Any advance amount paid to Arento is non-refundable under any circumstances.

Security deposits, where applicable, are subject to the terms of the rental agreement. Refund eligibility may depend on the completion of the lock-in period, the condition of the rented products and any outstanding dues.

If the rental service is discontinued during the six-month lock-in period, the security deposit will not be refunded, as stated in Arento’s rental policy.

4. Lock-in Period and Discontinuation

A minimum lock-in period of six months applies to rentals.

Customers must provide at least one month’s advance notice before discontinuing the rental service.

Customers are advised to contact Arento to confirm the applicable discontinuation procedure, outstanding payments and product return arrangements.

5. Address Changes

Customers must inform Arento in advance of any change in their registered or delivery address.

Failure to inform Arento about an address change in advance may attract a penalty of ₹2,000, as specified in the rental policy.

6. Delivery and Installation

Delivery and installation arrangements are subject to the applicable rental plan, product availability and serviceability of the delivery location.

Customers should ensure that the delivery address and contact details provided at the time of placing an order are accurate.

Any changes to delivery arrangements should be communicated to Arento in advance.

7. Service and Maintenance

Arento requires a minimum of 48 hours to attend technical service requests.

Service availability may be limited on festive days.

All service-related complaints must be raised through WhatsApp, as specified in Arento’s rental policy.

Customers should provide accurate product and issue details when requesting assistance.

8. Product Care and Damage Policy

Customers are expected to use rented furniture and appliances responsibly and maintain them in reasonable condition.

Any major damage to rented equipment must be paid for by the customer.

If major damage is identified when a product is returned, the security deposit will not be refunded, even after completion of the lock-in period, as stated in Arento’s rental policy.

Customers should contact Arento promptly if a rented product develops a technical issue or requires service.

9. Product Availability and Variations

Rental products are subject to availability. Product specifications, dimensions, colours and configurations may vary depending on the selected item and available inventory.

Customers should review the product details and applicable rental charges before confirming an order.

10. Product Return and Rental Closure

Customers must provide the required notice before discontinuing a rental and coordinate product collection or return arrangements with Arento.

Any outstanding rental payments or applicable charges must be settled in accordance with the rental agreement.

The condition of returned products may be inspected to determine whether any damage-related charges apply.

11. Customer Responsibilities

Customers are responsible for providing accurate contact and delivery information, making rental payments on time, following the applicable rental terms and taking reasonable care of rented products.

Customers must communicate address changes, service requests and rental discontinuation requirements to Arento through the appropriate channels.

12. Changes to These Terms

Arento may update these Terms & Conditions when required. Applicable terms will be communicated or made available through the website or relevant rental documentation.

Customers should review the latest terms before placing a new rental order or renewing an existing arrangement.

13. Contact Information

For rental enquiries, payment-related questions, service requests or other assistance, please contact Arento.

Website: https://arento.in

Instagram: https://www.instagram.com/arentoindia/

Phone / WhatsApp: +91 8855988179

14. Acceptance of Terms

By using Arento’s website or proceeding with a rental order, customers acknowledge that they have read and understood these Terms & Conditions and agree to the applicable rental policies and agreement.