1. Introduction

Welcome to Arento. We respect your privacy and are committed to protecting the personal information you share with us when using our website, browsing our rental products or placing a rental order.

This Privacy Policy explains how Arento collects, uses, stores and protects your information when you visit https://arento.in or use our rental services.

2. Information We Collect

When you browse our website, create an account, place an order or contact us, we may collect the following information:

• Personal Information: Name, phone number, email address and other contact details you provide.

• Address Information: Billing address, delivery address and other location details required to provide rental services.

• Account Information: Login details and information associated with your Arento customer account.

• Order and Rental Information: Products selected, rental duration, order history, rental charges, security deposits and related transaction details.

• Payment Information: Payment status, transaction references and other necessary payment-related information. Payment details may be processed by third-party payment service providers.

• Identity or Verification Documents: If required for rental verification, we may collect identity documents or other information submitted through our website or an approved communication channel.

• Communication Information: Messages, enquiries, complaints and service requests you send to us through WhatsApp, email, phone or other communication channels.

3. How We Use Your Information

Arento may use your information for the following purposes:

• To create and manage your customer account.

• To process rental orders and payments.

• To arrange product delivery, installation, collection and returns.

• To manage rental periods, monthly payments, security deposits and outstanding dues.

• To verify customer details when necessary for rental services.

• To provide maintenance, technical support and customer assistance.

• To communicate important updates regarding your orders, rentals, payments and service requests.

• To prevent fraudulent transactions, unauthorized account access and misuse of our services.

• To improve our website, customer experience and rental operations.

• To comply with applicable legal and regulatory requirements.

4. Payments and Payment Security

Payments made through Arento may be processed by third-party payment gateway providers, including Razorpay or other providers used by the website.

Payment processing is subject to the applicable provider’s terms, privacy policy and security procedures. Arento does not intend to store complete card details, CVV numbers or other sensitive payment credentials on its own website servers.

We may retain necessary transaction references, payment status and order-related records for accounting, customer support and rental management purposes.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain customer sessions, remember preferences, support shopping cart functionality, improve website performance and provide a smoother browsing experience.

Some cookies may be necessary for the website to function correctly, including customer login and checkout features.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including account access and checkout.

6. Customer Accounts and Login Information

Customers are responsible for keeping their account credentials and access information confidential.

If phone number sign-in or OTP verification is available on the website, your phone number and verification information may be processed to authenticate your identity and provide access to your account.

Customers should not share login verification codes with other people. Arento will use account information to manage customer profiles, orders and related rental services.

7. Sharing of Information

Arento does not intend to sell customers’ personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and provide our services, including:

• Payment gateway providers for payment processing.

• Delivery, installation and product collection partners.

• Website hosting, maintenance and technical service providers.

• Communication providers used for email, SMS, WhatsApp or OTP verification.

• Professional advisers or authorities where disclosure is required by applicable law.

Information shared with service providers will be limited to what is reasonably necessary for the relevant purpose, subject to applicable requirements.

8. Data Storage and Security

Arento takes reasonable measures to protect customer information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access controls, website security practices and appropriate technical safeguards. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should provide personal information only through the appropriate website forms or communication channels and avoid sharing sensitive information unnecessarily.

9. Identity Documents and Verification Information

If Arento requests identity documents or other verification information for rental-related purposes, such information will be used for customer verification, rental administration, fraud prevention or other legitimate purposes connected with the service.

Customers should submit only the documents requested through the designated process. Access to such information should be restricted to authorized persons who need it for the relevant purpose.

Where applicable, information will be retained and handled in accordance with legal requirements and legitimate business needs.

10. Data Retention

Arento may retain personal information for as long as reasonably necessary to provide services, manage customer accounts, maintain rental and payment records, resolve disputes, prevent fraud or comply with applicable legal requirements.

When information is no longer required for these purposes, it may be deleted, anonymized or securely disposed of, subject to applicable retention obligations.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways or external services.

Arento does not control the privacy practices, content or security of third-party websites. Customers are encouraged to review the privacy policies and terms of any external services they use.

Your use of third-party services may be governed by their own terms and policies.

12. Customer Rights and Requests

Subject to applicable law, customers may contact Arento to request access to, correction of or deletion of their personal information.

Customers may also request assistance with account-related information or raise concerns regarding the handling of their data.

Some information may need to be retained where required for legal compliance, payment records, ongoing rental obligations, dispute resolution or other legitimate purposes.

Arento may need to verify a customer’s identity before processing a request.

13. Children’s Privacy

Arento’s rental services are intended for individuals who are legally able to enter into the relevant rental arrangements.

We do not knowingly seek to collect personal information from children where doing so would be contrary to applicable law. If you believe that a child has provided personal information improperly, please contact us so that the matter can be reviewed.

14. Changes to This Privacy Policy

Arento may update this Privacy Policy from time to time to reflect changes in our website, rental operations, service providers or applicable legal requirements.

Any updated version will be published on this page. Customers are encouraged to review this page periodically to stay informed about how their information is handled.

15. Contact Information

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Arento through the details below.

Website: https://arento.in

Instagram: https://www.instagram.com/arentoindia/

Phone / WhatsApp: +91 8855988179

16. Acceptance of This Privacy Policy

By using the Arento website, creating a customer account or placing a rental order, you acknowledge that you have had the opportunity to read this Privacy Policy.

Where consent is required under applicable law, Arento will seek consent through the appropriate process.